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Frequently Asked Questions

Yes, you need to make an account on our website first. So that you can check the details of your order directly.  

We take paypal.

Please choose 'goods and services' when do the payment, so that you don't need to pay the paypal fee. 

And please make sure your paypal address is correct,we will ship out to your paypal address.

We often use FEDEX, UPS, DHL and EMS. 

After ordered on our website, we will contact you on your Imessage or WhtasApp. And will send you the confirmation. 

And before shipped out, we need about 1-3 days to prepare your items. The desinger shoes, we need about 3-7 days to prepare.It takes more time than the regular shoes. Hope you all can understand,but we will do our best to prepare and ship out.

After shipped out ,can get your products in about 5-15 days. 


If you are not fully happy with the goods you have received, you can return them to us within 7days of receipt, providing they are in original resalable condition.

Once returned you will be entitled to receive an exchange or a refund, which will not include the cost of the original postage and packaging. We are not able to refund or exchange items that appear to have been worn, washed, or are not in original condition.

International Returns

International returns must be covered by the customer. We suggest using your local postal service or a courier:

● Please download, print off, and complete a returns form if you do not already have one.

● Ensure your return is well packaged, and meets all the conditions outlined below.

● Please mark 'Returned Items' clearly on the outer packaging of your parcel and most importantly ensure that the 'Return Goods' option is ticked on the customs declaration form, to prevent any import charges and taxes being applied.

● Enclose the completed Returns form with your goods, and return to our website following address.

Returns Terms and Guidelines

● All returned items must be unworn, unwashed, complete with original tags and/or packaging if applicable.

● We are not responsible for the return shipping costs of the items.

● All Items must be in original, resalable condition.

● Please make sure all returned items are well packaged, so as not to be damaged in the post.

● If returning footwear, please ensure the box is protected with an outer packaging layer. The box is part of the product, therefore any damage may result in the return being refused.

● Please make sure all return packages are sent with a trackable, insured service.

● We cannot take responsibility for items damaged or lost in the return transit.

● If returned an item from outside the UK, please clearly mark the package 'RETURNED GOODS', to avoid any customs charges. END. is NOT responsible for any return custom charges made.

● Please make sure that the returns form is enclosed with your goods - no form may result in your return not being processed.

● Please refer to our Terms and Conditions for further information on returns.

Q: Can you make sure your sneakers are best quality in the market?

A: Yes, we focus on best quality replica, that is why we move to this site from DH Gate. We focus on sneakers, that is why we are most professional to identify good replica and bad ones. 

 

Q: How can I trust you?

A: Yes, it is not easy to build trust, but I can tell you, 90% of customers are repeat customer, repeat customer are our biggest wealth.

 

Q: When will my order arrive?

A: We have strict extended QC procedure to make sure the sneakers of good conditon. Express transporting time is 2 weeks by Fedex (US) and DHL and other safe ways (EU).


Q: Can I return the product after I receive ?

A: Yes, you can. Our QC team will check every pair of sneakers carefully before shipping, we accept return when quality issue happens, any problem with our products, whatsapp or email us, we will respond soon.


Due to the high value of the goods, our transportation scheme needs to ensure sufficient security, and we have bought insurance for each package.

Please understand our’s efforts to deliver the package safely and quickly.


Asking for forgives for any inconvenience. The shipping time is up to multiple factors, like the destination country, custom, weather and so on, which is really hard to control. This is what we are working on all the time to make it better and improved.

 

Q:How can I track the shipping status?

A:You can log in our website to check you order status, shipping tracking No. is inside, and you can check the status by www.17track.net

 

Q: Can you ship to my country?

A: We can ship to your country. We can ship single item samples or large orders to more than 100 countries.

 

Q: What express companies do you work with?

A: We are working with fast logistics/express suppliers to deliver goods to the world by air. We cooperate with major and trusted express companies, including FedEx, UPS, DHL, EMS and other express suppliers.

 

Q:What is the product shipping from?

A:We ship from China.

 

Quality Control

Q:How can you control the product quality?

A: After running business for years in DHGate ,we have deposit the many high quality factory sources, and we only cooperate with suppliers with long-term stable supply and stable quality. We will do product testing before the products are put on the website. Only products with stable quality will be put on the shelves.

In addition, we will manually check the appearance and quality of the products before delivery, and we will ensure that the goods you receive are of high quality.

 

Customer Service

Q: Any problem I met, can I go to the customer service?

A: Yes, any problem, that is how customer service works.

Q: What time of customer service available?

A: Our customer service team will provide customer service from 17 hours x 7 days. You can contact us at WhatsApp at any time. We usually reply to messages within a few minutes. Available time is 6 am to 23 pm of Beijing time.

 

Whole Sale/Agent

Q:How to apply for the agent?

A:You can get in touch with us on Whatsapp, simple introduce yourself and your business, your name, your county, your market coverage, your contact method, your estimated monthly order quantity, your preferred products and so on, more detail more better.